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Three systems including two MR and a single CT rated excellent for customer satisfaction

The MAGNETOM® Aera, MAGNETOM Skyra and SOMATOM® Definition Flash from Siemens Healthcare have been recognized with the prestigious 2012 ‘Best in KLAS’ award by independent healthcare research organization, KLAS. Winners of the award are said to be those who have gone above and beyond their customers’ expectations, helping the industry easily identify which vendors are consistently performing well.

The Best in KLAS awards are based on data from customers who provide feedback on medical equipment derived from overall satisfaction, product reliability, functionality, customer service and over twenty other categories. The awards highlight vendors with top performance scores in their respective healthcare technology segments. The entire report covering all the various segments considered for Best in KLAS includes a total of 3,765 provider evaluations including interviews with hospital and clinic executives, administrators, physicians, nurses, clinicians, directors and managers interacting with healthcare equipment and infrastructure solutions.

The MAGNETOM Aera received the award for the Magnetic Resonance 1.5T category and the MAGNETOM Skyra for the Magnetic Resonance 3.0T group. Both systems feature a large Open Bore design to accommodate a variety of patient sizes and Tim® 4G (Total imaging matrix) and Dot™ (Day optimising throughput) technologies for excellent image quality.

The SOMATOM Definition Flash reached the highest score in the category ‘Satisfaction with Product Uptime’ and received a 100 percent positive response from customers being asked ‘Would you buy from this vendor again?’ The Dual Source CT system is equipped with two tubes and two detectors, providing unrivalled temporal resolution and the ability to reduce dose values down to one millisievert or less.

“We are delighted that multiple Siemens imaging systems have been awarded a Best in KLAS award, demonstrating the importance of listening to customers’ needs and concerns,” said Russell Lodge, CT Business Manager at Siemens Healthcare. “The Definition Flash continues to set the gold standard for CT, providing rapid imaging at the lowest possible dose. We are proud to be able to offer our customers innovative imaging services that make the difference in daily clinical practice to patients.”

“The MAGNETOM Aera and Skyra are state-of-the-art MR systems that combine excellent imaging quality, ease of use and patient comfort with a wide bore,” states Jane Kilkenny, MRI Business Manager at Siemens Healthcare. “Many of our customers are benefiting from workflow efficiencies, boosted by the use of Tim 4G and Dot technology. We are glad to have been rated excellent for customer satisfaction and look forward to continuing to build on this into the future.”

About Siemens Healthcare

The Siemens Healthcare Sector is one of the world's largest suppliers to the healthcare industry and a trendsetter in medical imaging, laboratory diagnostics, medical information technology and hearing aids. Siemens offers its customers products and solutions for the entire range of patient care from a single source – from prevention and early detection to diagnosis, and on to treatment and aftercare. By optimising clinical workflows for the most common diseases, Siemens also makes healthcare faster, better and more cost-effective. Siemens Healthcare employs some 51,000 employees worldwide and operates around the world. For further information please visit: http://www.siemens.co.uk/healthcare.

About KLAS

KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and be counted. Working with thousands of healthcare executives and clinicians, KLAS gathers data on software, services, medical equipment, and infrastructure systems to deliver timely reports, trends, and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Founded in 1996, KLAS staff and advisory board average 25 years of healthcare information technology experience. For more information, go to www.KLASresearch.com, email marketing@KLASresearch.com, or call 1-800-920-4109 to speak with a KLAS representative. Follow KLAS on Twitter at www.twitter.com/KLASresearch.

For more information or images please contact:

Siemens Healthcare
Laura Bennett
T: 01276 696374
E: laura.bennett@siemens.com
W: http://www.siemens.co.uk/healthcare

Georgina Wright / Marc Gossage
Media Safari
T: 01225 471202
E: marcg@mediasafari.co.uk


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